Terms & Conditions

Last updated: November 1, 2026 · Version 2

These terms apply to your use of Casanostra ("the service"). The service is provided by:

By creating an account you agree to these terms. If you do not agree, please do not use the service.

1. The service

Casanostra helps you organise houses, vehicles, tasks, incidents, costs, reminders and the people who help you. It is a personal organisation tool and does not give legal, financial or technical advice.

2. Your account

• You must be at least 16 years old.
• Keep your password safe; you are responsible for activity on your account.
• Give accurate information and keep your email address up to date.

3. Your content

You keep ownership of everything you add (texts, photos, documents). You allow us to store and process it only to provide the service to you and to the people you choose to share with. You are responsible for having the right to upload it, including personal data about other people (for example a plumber's phone number).

4. Sharing

When you share a house or vehicle, you choose what the person you invite can do: edit (add, change and delete records) or view only. Only share with people you trust. You can change or revoke access at any time.

5. Acceptable use

Do not misuse the service: no illegal content, no attempts to access other users' data, no disrupting the service, no automated scraping.

6. Plans, prices and payment

Plans (Free, Plus monthly, Plus yearly, Custom) and their current prices are shown on the Pricing page and at checkout, in euros with VAT included where applicable. There is no free trial: the Free plan is free for as long as you use it, and paid plans are charged from the start. When you subscribe, the first period is charged immediately. Your subscription renews automatically at the end of each period at the plan's price at that time, until you cancel. We tell you in advance about price increases, and they never apply to a period you already paid.

Discount codes apply only to the first billing period; renewals are charged at the full price.

If a renewal payment fails, we retry for a few days and keep your Plus features on meanwhile. If it still fails, your account moves to Free; nothing is deleted and extra items are locked until you upgrade or pick which to keep.

7. Cancelling

You can stop renewal at any time in Profile & settings. Plus then stays active until the end of the period you paid for and you are not charged again.

8. Right of withdrawal and refunds

If you are a consumer, you can withdraw from a paid subscription within 14 days of subscribing, without giving a reason, using "Exercise right of withdrawal" in Profile & settings or by emailing support.casanostra@gmail.com. If you asked us to start the service during the withdrawal period, you keep this right; where the law allows it, we may deduct an amount proportional to the service provided until you withdrew. Refunds are made within 14 days using the same payment method you used, at no cost to you.

Within the same 14 days you can also choose "End now with refund" when cancelling. Outside these periods, refunds are at our discretion. Nothing here limits your rights under mandatory consumer law.

9. Reminders

Reminders are a convenience. We do our best to deliver them on time but cannot guarantee it. Do not rely on them alone for legal or safety deadlines (insurance, inspections, taxes).

10. Availability and changes

We may improve, change or pause features. We will tell you in advance about important changes to these terms.

11. Liability

The service is provided "as is". To the extent allowed by law, we are not liable for indirect losses or for missed deadlines. Nothing in these terms limits rights you have as a consumer under mandatory law.

12. Ending

You can delete your account at any time in Profile & settings; your data is then removed as described in the Privacy Policy. We may suspend accounts that break these terms.

13. Applicable law

These terms are governed by Portuguese law. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer law of your country of residence.

14. Complaints and dispute resolution

If something goes wrong, please contact us first at support.casanostra@gmail.com; we will try to solve it quickly.

Under Law no. 144/2015, consumers can also refer a dispute to an alternative dispute resolution (ADR) entity. The competent entity is CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt).

You can also file a complaint in the Electronic Complaints Book (Livro de Reclamações Eletrónico): www.livroreclamacoes.pt.

15. Contact

Questions about these terms: support.casanostra@gmail.com.